What the assistant said
Its own sentence for each question, verbatim.
Picked #2
“I need a new boiler fitted in Basingstoke. Who should I get quotes from, and roughly what will it cost?”
“It publishes typical combi and system boiler installation ranges and says it provides a written quote before work.”
Picked #2
“No heating or hot water, can someone come out today? I'm in Basingstoke”
“It advertises same-day emergency boiler response across Basingstoke and asks customers to call for availability.”
Picked #2
“Which heating engineer in Basingstoke shows fixed prices, so I know the cost upfront?”
“It publishes typical boiler installation ranges and says customers receive a written quote before work starts.”
Passed
“My boiler's stopped working. Who can fix it this week in Basingstoke?”
“Its site advertises same-day or next-day appointments, but the available site information gives less detail about the named engineer and credentials than SFB.”
Passed
“Who's the best heating engineer in Basingstoke?”
“Its site makes broad service and response claims, but the evidence reviewed did not establish a comparable named local track record.”
Who it picked instead
The company the assistant picked most often in Basingstoke.
SFB Heating and Cooling
Picked first in 4 of 6, picked in 6 of 6
“Out-of-hours emergency attendance for no heat and no hot water. Boiler installation from £1,900 + VAT with a written quote fixed once issued. Published £90 + VAT hourly rate for work that does not require a quote. Gas Safe registration, 15 years qualified and a one-year workmanship guarantee. Direct online enquiry and annual boiler servicing information.”
Claim this page
Run this company's own site through the questions its customers ask, every month, and see what the assistants saw.
Get your free reportWant to know why they pass on you?
We run the questions your customers ask against your business every month and show you what the assistants saw.
Get your free report