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HVAC city tests · Ontario · one AI assistant's answers, September 2026

Who an AI assistant picked for HVAC in London, ON

In 6 questions, Handy Bros. Home Comfort was picked 6 times and first 4 times; M&K Heating and Air Conditioning was picked 6 times and first once; Donaldson Home Services was picked 3 times and first once.

Who came up in London

Every company the assistant named across the six questions, ordered by how often it was picked first. Tested on 2026-09-29.

CompanyPicked firstPicked
Handy Bros. Home Comforthandybros.com4 of 66 of 6
M&K Heating and Air Conditioningmkheatingandairconditioning.ca1 of 66 of 6
Donaldson Home Servicesdonaldsonheating.ca1 of 63 of 6
Peter Inch & Associatespeterinch.ca0 of 62 of 6
Finan Home Servicefinanhomeservice.com0 of 61 of 6

Question 1 of 6

“My furnace won't turn on. Who can fix it this week in London, Ontario?”

Picked

  1. First
    Handy Bros. Home Comfort
    “Its furnace repair FAQ says same-day repair is available and 24/7 emergency service, with starting prices listed for common repairs.”
  2. #2
    M&K Heating and Air Conditioning
    “Its about page promises same-day repairs and 24/7 emergency service from its own London team.”
  3. #3
    Peter Inch & Associates
    “Its homepage lists repairs and 24-hour emergency services for London.”

Considered and passed

  • Passed
    Donaldson Home Services
    “Strong reviews, but the pages I could read offer a booked 2-hour arrival window and show no same-day or emergency claim.”
  • Passed
    Finan Home Service
    “Furnace repair page describes a diagnostic appointment process but makes no same-day or emergency claim.”
  • Passed
    Reliance London Heating, Air Conditioning & Plumbing
    “Offers 24/7 support and online repair booking, but it is a large multi-region brand rather than a London local, so I ranked local companies first.”

Question 2 of 6

“Who is the best heating and air company in London, Ontario?”

Picked

  1. First
    Donaldson Home Services
    “About 3,040 Google reviews at 4.9, family owned, and a 15-year furnace warranty.”
  2. #2
    Handy Bros. Home Comfort
    “Serving southwestern Ontario since 1959 with a 4.9 rating across 959 London reviews.”
  3. #3
    M&K Heating and Air Conditioning
    “In London since 1983 with about 1,700 reviews and a $1,000 first-year furnace breakdown guarantee.”

Considered and passed

Question 3 of 6

“I need a new furnace or heat pump installed in London, Ontario. Who should I get quotes from, and roughly what will it cost?”

Picked

  1. First
    Handy Bros. Home Comfort
    “Heat-loss sizing, financing, and a stated upfront pricing policy with no hidden fees.”
  2. #2
    M&K Heating and Air Conditioning
    “Advertises transparent pricing, financing, and a first-year breakdown guarantee.”
  3. #3
    Donaldson Home Services
    “15-year furnace warranty and a measured-load approach to pricing, with over 3,000 reviews.”

Considered and passed

  • Passed
    Finan Home Service
    “Has an online build-your-own furnace and A/C quote and FinanceIt financing, but fewer reviews than the three picked.”
  • Passed
    Peter Inch & Associates
    “Offers installation and maintenance plans, but I found no pricing detail or financing terms I could quote.”
  • Passed
    Orzech Heating and Cooling
    “Family owned with financing and a maintenance plan, but only about 305 reviews.”

Question 4 of 6

“My AC isn't working, can someone come out today? I'm in London, Ontario”

Picked

  1. First
    M&K Heating and Air Conditioning
    “Advertises same-day repairs and a 24/7 emergency line with its own in-house team.”
  2. #2
    Handy Bros. Home Comfort
    “Site banner says same-day service is available, with 24/7 emergency support.”
  3. #3
    Peter Inch & Associates
    “Lists air conditioning repair and 24-hour emergency services for London.”

Considered and passed

Question 5 of 6

“I want my furnace serviced before winter in London, Ontario. Who can I book online?”

Picked

  1. First
    Handy Bros. Home Comfort
    “Online booking on its London page, a membership plan, and a photo of the technician before arrival.”
  2. #2
    Donaldson Home Services
    “Book Now with a 2-hour arrival window and a text when the technician is on the way.”
  3. #3
    M&K Heating and Air Conditioning
    “Book Maintenance button and plans with priority service and 50% off diagnostics.”

Considered and passed

Question 6 of 6

“Which heating company in London, Ontario has upfront pricing, so I know the cost before they come?”

Picked

  1. First
    Handy Bros. Home Comfort
    “Publishes starting prices for common furnace repairs and calls its pricing upfront and open.”
  2. #2
    M&K Heating and Air Conditioning
    “Promises transparent pricing with no surprises and shows monthly furnace prices.”
  3. #3
    Finan Home Service
    “Pledges a full list of options and costs before any work starts.”

Considered and passed

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