What the assistant said
Its own sentence for each question, verbatim.
Passed
“My boiler's stopped working. Who can fix it this week in Sittingbourne?”
“Its site has a customer report of an evening repair, but I couldn’t establish a specific this-week or same-day commitment for Sittingbourne.”
Who it picked instead
The company the assistant picked most often in Sittingbourne.
Swale Heating
Picked first in 2 of 6, picked in 6 of 6 · 1.6 stars on Google from 80 reviews
“Its about page states that its contact centre operates 24 hours a day, 365 days a year and can deploy an engineer at any time. Its homepage states that it repairs and maintains over 140,000 households across the South East, London and East Anglia. Its service-plan page lists a standard annual boiler service plan at £105 upfront or £8.75 per month over 12 months.”
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