What the assistant said
Its own sentence for each question, verbatim.
Passed
“No heating or hot water, can someone come out today? I'm in Kirkcaldy”
“Its site invites calls for no heating or hot water day or night, but the listed contact number uses an Edinburgh area code and its Kirkcaldy coverage was not clearly established on the pages checked.”
Who it picked instead
The company the assistant picked most often in Kirkcaldy.
The Heat Network
Picked first in 5 of 6, picked in 6 of 6 · 5 stars on Google from 228 reviews
“Covers Kirkcaldy and provides online boiler repair booking, with a £108 inc VAT diagnostic visit; the site says most faults are fixed on the same visit. Fixed boiler service price of £120 inc VAT, with online booking and a selectable two-hour appointment window. Fixed-price Worcester Bosch boiler installation quotes online and guarantees stated up to 12 years across packages. The company says it is independently owned and family run, and identifies Philip Jones as its founder.”
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