What the assistant said
Its own sentence for each question, verbatim.
Passed
“My boiler's stopped working. Who can fix it this week in Hertford?”
“It provides local boiler repairs and no call-out charge during working hours, but the site does not state current availability.”
Passed
“Who's the best heating engineer in Hertford?”
“Its site confirms local boiler servicing and repairs, but gives less detail on current credentials, warranties and customer-review evidence.”
Passed
“No heating or hot water, can someone come out today? I'm in Hertford”
“It says it aims for quick responses locally but does not publish 24/7 or same-day emergency hours.”
Passed
“I want my boiler serviced before winter in Hertford. Who can I book online?”
“It offers boiler servicing, but the site asks customers to call or email rather than book online.”
Who it picked instead
The company the assistant picked most often in Hertford.
Lacey Heating Ltd
Picked first in 4 of 6, picked in 6 of 6 · 5 stars on Google from 216 reviews
“Hertford-based family-run heating and plumbing firm with Gas Safe boiler engineers and a 10-year warranty on Vaillant boilers. Fast-response emergency boiler repairs across Hertfordshire. Published £85 plus VAT gas boiler service and £80 first-hour call-out rate, with prices noted as correct on 1 April 2025.”
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