What the assistant said
Its own sentence for each question, verbatim.
Passed
“My furnace won't turn on. Who can fix it this week in Charleston, South Carolina?”
“It offers furnace repair and emergency service, but its stated business hours are weekdays and it gives no specific furnace response-time promise.”
Passed
“Who is the best heating and air company in Charleston, South Carolina?”
“It is a local furnace and HVAC provider, but its site’s service description and emergency details are less extensive than M&B’s.”
Passed
“I need a new furnace or heat pump installed in Charleston, South Carolina. Who should I get quotes from, and roughly what will it cost?”
“It installs furnaces and heat pumps, but its website does not publish a price range or a specific replacement estimate process.”
Passed
“My AC isn't working, can someone come out today? I'm in Charleston, South Carolina.”
“It offers emergency service but lists weekday business hours and no specific same-day response claim.”
Passed
“I want my furnace serviced before winter in Charleston, South Carolina. Who can I book online?”
“It offers tune-ups and service agreements, but its reviewed site directs customers to request service rather than showing direct booking availability.”
Passed
“Which heating company in Charleston, South Carolina has upfront pricing, so I know the cost before they come?”
“Its site mentions financing and service agreements but does not describe upfront repair pricing.”
Who it picked instead
The company the assistant picked most often in Charleston.
M&B Heating and Air
Picked first in 5 of 6, picked in 5 of 6 · 4.9 stars on Google from 678 reviews
“The market brief cites its 24/7 furnace service, quick responses, NATE-certified lead technicians, after-hours help, seasonal tune-ups, and long local history.”
What would change it
Where the assistant found the answer on another site and not on this one.
Myatt's general emergency service claim has no stated 24/7 hours; its service agreement promises enrolled customers a technician within 24 hours, while M&B's furnace page says 24/7 service.
https://www.myattandbates.com/services/heating/furnace-repairMyatt's contact page asks customers to call for an appointment and its service agreement page does not show live online slots; M&B's market brief cites online maintenance scheduling.
https://www.myattandbates.com/services/heating/furnace-repairMyatt's reviewed pages list financing and service agreements but do not state that repair prices are shared before work; the market brief cites Carney & Son's diagnostic and repair pricing disclosure.
https://carneyandson.com/heating-charleston-sc/furnaces/repair/
Pages the assistant read
What it opened on this company's own site before answering.
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