What the assistant said
Its own sentence for each question, verbatim.
Picked #3
“My furnace won't turn on. Who can fix it this week in Ottawa?”
“24-hour line answered by a dispatcher, parts stocked on the truck, fixed quote before work and a two-year guarantee on heating repairs.”
Picked #3
“I need a new furnace or heat pump installed in Ottawa. Who should I get quotes from, and roughly what will it cost?”
“On-site survey with load calculation and three sized equipment options with operating costs.”
Passed
“Who is the best heating and air company in Ottawa?”
“Strong 35+ year record and two-year repair guarantee, but fewer reviews (about 1,200) than the three I picked.”
Passed
“My AC isn't working, can someone come out today? I'm in Ottawa”
“AC emergencies go to a 24h line, but the office is open weekdays only and same-day is not stated.”
Passed
“I want my furnace serviced before winter in Ottawa. Who can I book online?”
“Request a quote or phone booking; no online scheduling seen.”
Passed
“Which heating company in Ottawa has upfront pricing, so I know the cost before they come?”
“Gives a fixed written quote before repairs but no published prices.”
Who it picked instead
The company the assistant picked most often in Ottawa.
Francis Home Environment
Picked first in 5 of 6, picked in 6 of 6 · 4.9 stars on Google from 6904 reviews
“Its pages state 24/7 repair with no after-hours charge, same-day repairs, flat-rate upfront quotes and online booking, and it has 6,900+ Google reviews at 4.9.”
What would change it
Where the assistant found the answer on another site and not on this one.
Competitor states no after-hours or weekend surcharge; the lead's emergency page promises a written quote before repair work but does not say whether after-hours calls cost extra.
https://www.francishome.ca/heating/furnace-repair/Competitor has Book Now and Book Maintenance buttons; the lead's contact page is a form that promises a reply within 1 business hour, not a booked slot, plus a phone line.
https://www.francishome.ca/maintenance-plans/Competitor puts same-day service on its repair pages; the lead's same-day promise ('same-day diagnostic visits across the priority belt') sits in the service-area block of the homepage and is absent from the furnace repair page.
https://www.francishome.ca/about/
Pages the assistant read
What it opened on this company's own site before answering.
- https://menardheatcool.com/
- https://menardheatcool.com/about
- https://menardheatcool.com/contact
- https://menardheatcool.com/services/air-conditioning-repair-ottawa
- https://menardheatcool.com/services/emergency-hvac-ottawa
- https://menardheatcool.com/services/furnace-installation-ottawa
- https://menardheatcool.com/services/furnace-repair-ottawa
Claim this page
Run this company's own site through the questions its customers ask, every month, and see what the assistants saw.
Get your free reportWant to know why they pass on you?
We run the questions your customers ask against your business every month and show you what the assistants saw.
Get your free report