What the assistant said
Its own sentence for each question, verbatim.
Picked #2
“My furnace won't turn on. Who can fix it this week in Holbrook, New York?”
“Its heating page lists residential furnace diagnosis and repair, and the site advertises 24/7 customer support.”
Picked #2
“Who is the best heating and air company in Holbrook, New York?”
“It is based in Holbrook and its site covers residential heating, cooling, and emergency support.”
Picked #2
“I need a new furnace or heat pump installed in Holbrook, New York. Who should I get quotes from, and roughly what will it cost?”
“It installs residential heating systems, including furnaces and heat pumps, and provides equipment estimates.”
Picked #2
“I want my furnace serviced before winter in Holbrook, New York. Who can I book online?”
“Its contact page offers an appointment request with preferred date and time, and its heating page lists residential furnace service.”
Passed
“My AC isn't working, can someone come out today? I'm in Holbrook, New York.”
“It offers emergency support, but its site does not clearly promise same-day AC availability.”
Passed
“Which heating company in Holbrook, New York has upfront pricing, so I know the cost before they come?”
“It asks customers to contact the company for pricing and calls its prices competitive, but does not describe a guaranteed upfront quote.”
Who it picked instead
The company the assistant picked most often in Holbrook.
Fal-Ken Heating & Cooling Corporation
Picked first in 4 of 6, picked in 5 of 6 · 3.9 stars on Google from 24 reviews
“Its Holbrook pages offer emergency furnace repair, quick AC service, online service requests, and furnace installation.”
What would change it
Where the assistant found the answer on another site and not on this one.
Fal-Ken’s furnace-repair page specifically describes emergency furnace repair in Holbrook and service for most makes; Island Air lists diagnostics, repair, and emergency support without a similarly specific Holbrook furnace-repair page.
https://www.falkenhvac.com/furnaces/furnace-repair/Fal-Ken has a furnace-maintenance page with an online service-request form; Island Air offers an appointment request with preferred date and time but does not specifically describe a furnace tune-up booking on the pages read.
https://www.falkenhvac.com/furnaces/furnace-maintenance/Fal-Ken says it offers free quotes for Holbrook furnace installation; Island Air says it provides estimates but does not state that they are free or give upfront pricing details.
https://www.falkenhvac.com/furnaces/furnace-installation/
Pages the assistant read
What it opened on this company's own site before answering.
Claim this page
Run this company's own site through the questions its customers ask, every month, and see what the assistants saw.
Get your free reportWant to know why they pass on you?
We run the questions your customers ask against your business every month and show you what the assistants saw.
Get your free report