What the assistant said
Its own sentence for each question, verbatim.
Passed
“My AC isn't working, can someone come out today? I'm in North Las Vegas, NV”
“Lists 24/7 emergency calls and is based in North Las Vegas, but it has been open since 2020 with 158 Google reviews and no same-day promise I could find.”
Passed
“I want my furnace serviced before winter in North Las Vegas, NV. Who can I book online?”
“Has a Book Now button and furnace maintenance, but it is a newer company with fewer reviews.”
Passed
“Which heating company in North Las Vegas, NV has upfront pricing, so I know the cost before they come?”
“Says 'flat rate pricing with no surprises', but I found no numbers and it is a newer company.”
Who it picked instead
The company the assistant picked most often in North Las Vegas.
Legacy Heating, Cooling, Plumbing & Electrical
Picked first in 3 of 6, picked in 6 of 6 · 4.9 stars on Google from 3392 reviews
“Its site states same-day service, upfront flat-rate pricing, 24/7 availability, online scheduling and financing, and it has 3,392 Google reviews.”
What would change it
Where the assistant found the answer on another site and not on this one.
The homepage says 'Flat rate pricing with no surprises' and the specials block says 'Call for Special Offers!', but no service price appears; the only price on the pages read is the $99 a year membership. Legacy shows a $59 AC or furnace tune-up.
https://legacyac.com/I found no same-day promise on the home, furnace repair, financing, membership or contact pages; the site says '24/7 Availability' and '24/7 Emergency Calls', while Legacy states same-day service and 'OPEN 24/7'.
https://legacyac.com/The Book Now button and contact page are a form with preferred date and time (a LeadConnector form), with no named scheduler, where Legacy lists 'Convenient Online Scheduling'.
https://legacyac.com/
Pages the assistant read
What it opened on this company's own site before answering.
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