What the assistant said
Its own sentence for each question, verbatim.
Picked #3
“Who’s the best heating and air company in Courtenay?”
“It covers residential heating and cooling with certified tradespeople and a third-generation family business history.”
Picked #3
“I need a new furnace or heat pump installed in Courtenay. Who should I get quotes from, and roughly what will it cost?”
“It installs and replaces furnaces and heat pumps and accepts quote requests in Courtenay.”
Picked #3
“I want my furnace serviced before winter in Courtenay. Who can I book online?”
“It services heating systems and has an online request-a-quote route.”
Passed
“My AC isn’t working, can someone come out today? I’m in Courtenay.”
“It repairs air-conditioning systems but lists weekday business hours and no same-day service claim on the pages reviewed.”
Passed
“Which heating company in Courtenay has upfront pricing, so I know the cost before they come?”
“It accepts quote requests but the reviewed pages do not describe a clear before-work pricing policy.”
Who it picked instead
The company the assistant picked most often in Courtenay.
Westisle Heating & Cooling
Picked first in 5 of 6, picked in 6 of 6 · 4.8 stars on Google from 428 reviews
“It was repeatedly chosen for Courtenay-specific emergency service claims, broad residential coverage, a quote route, and an explicit estimate-before-work promise.”
What would change it
Where the assistant found the answer on another site and not on this one.
Westisle lists 24/7 emergency response on its Courtenay furnace page; Bennett’s pages read list weekday office hours and do not make a matching emergency availability claim.
https://courtenay.westisle.ca/services/furnaces/Westisle says it gives a clear, detailed estimate before work starts; Bennett’s reviewed pages offer quote requests but do not describe when repair pricing is disclosed.
https://courtenay.westisle.ca/why-choose-us/Westisle offers a service request route, while Bennett’s contact page provides a form but no appointment calendar or booking details.
https://courtenay.westisle.ca/services/furnaces/
Pages the assistant read
What it opened on this company's own site before answering.
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