Who it picked instead
The company the assistant picked most often in Norwich.
Heatcare Norwich
Picked first in 4 of 6, picked in 5 of 6
“Its site advertises 24/7 emergency availability and publishes boiler repair, service and replacement starting prices.”
What would change it
Where the assistant found the answer on another site and not on this one.
The market winner explicitly says it is available 24/7 and invites urgent customers to phone about earliest attendance; the pages read for Carters say to call or submit a form and do not state 24/7 or same-day availability.
https://heatcarenorwich.co.uk/boiler-repair-norwichHeatcare lists £70 for the first call-out hour, £80 gas boiler servicing and replacement boilers from £1,750; Carters' pages read offer free quotes but do not show comparable fixed service or installation prices.
https://heatcarenorwich.co.uk/gas-safety-and-heating-pricesCarters asks customers to use a form or phone to book, while the market file favoured online booking calendars offered by Stibbons and Boiler Point for servicing.
https://heatcarenorwich.co.uk/boiler-servicing-norwich
Pages the assistant read
What it opened on this company's own site before answering.
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