Who it picked instead
The company the assistant picked most often in Richmond.
Woodfin - Your Home Team
Picked first in 5 of 6, picked in 6 of 6 · 4.9 stars on Google from 11558 reviews
“Woodfin offered the strongest combination of Richmond service history, broad HVAC work, 24/7 contact, online scheduling, and a large local review footprint.”
What would change it
Where the assistant found the answer on another site and not on this one.
Woodfin offers a Book Online path, while Kelleher's form says a request is not a confirmed appointment and directs urgent customers to call.
https://www.askwoodfin.com/Woodfin's market file lists 11,558 Google reviews; Kelleher's input record lists 110, which is a substantially smaller review count.
https://www.carrier.com/us/en/residential/dealers/va/richmond/1823-n-hamilton-st-7220-loc
Pages the assistant read
What it opened on this company's own site before answering.
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