Who it picked instead
The company the assistant picked most often in Garland.
Garland Heating and Air Conditioning Co
Picked first in 4 of 6, picked in 5 of 6
“It was cited for its long local service history, family ownership, credentials, 24-hour emergency service, and online appointment requests.”
What would change it
Where the assistant found the answer on another site and not on this one.
The winner states 24-hour emergency service and offers an appointment request flow; the pages I read on Robert & Sons don't state emergency hours or show a date-and-time booking calendar.
https://www.carrier.com/us/en/residential/dealers/tx/garland/2113-s-garland-ave-4621-loc/furnace-repair-serviceThe winner states it has served the area for more than 74 years; Robert & Sons' About page says it opened in 2014.
https://www.carrier.com/us/en/residential/dealers/tx/garland/2113-s-garland-ave-4621-loc
Pages the assistant read
What it opened on this company's own site before answering.
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