Who it picked instead
The company the assistant picked most often in Johnson City.
Tri-City Air Conditioning Co.
Picked first in 6 of 6, picked in 6 of 6 · 4.8 stars on Google from 1278 reviews
“Tri-City was chosen for its stated local service, online scheduling, same-day or next-day claims, and upfront pricing.”
What would change it
Where the assistant found the answer on another site and not on this one.
Tri-City's home page links to online service scheduling, while Whitaker's contact page offers a request form and says to call to schedule.
https://tricityair.com/Tri-City says it uses upfront pricing, while Whitaker offers free installation estimates but shows no service-call rate on the pages read.
https://tricityair.com/hvac-services/Tri-City claims same-day or next-day service on particular pages, while Whitaker's main site says issues are handled within 24 hours and its contact page lists weekday hours and after-hours appointments by arrangement.
https://tricityair.com/hvac-services/heating-repair/
Pages the assistant read
What it opened on this company's own site before answering.
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