Who it picked instead
The company the assistant picked most often in Greenville.
General Air
Picked first in 4 of 6, picked in 6 of 6 · 4.9 stars on Google from 1258 reviews
“It combines a long local history, broad residential HVAC services, and advertised round-the-clock emergency repair.”
What would change it
Where the assistant found the answer on another site and not on this one.
General Air explicitly advertises 24/7 emergency repair and describes dispatching a technician; Primus's pages read offer timely service but no 24/7 emergency claim.
https://generalac.com/emergency-hvac-repair/General Air describes three generations of family ownership and a 1959 start; Primus states it was founded in 2004 and is locally owned, but provides no comparable ownership history on the pages read.
https://generalac.com/
Pages the assistant read
What it opened on this company's own site before answering.
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