Who it picked instead
The company the assistant picked most often in Charleston.
M&B Heating and Air
Picked first in 5 of 6, picked in 5 of 6 · 4.9 stars on Google from 678 reviews
“It was selected for its stated after-hours service, NATE-certified technicians, long local history, and seasonal maintenance options.”
What would change it
Where the assistant found the answer on another site and not on this one.
M&B describes its lead technicians as NATE-certified and says it has served residential customers since 1964; Max’s reviewed pages do not provide a comparable service-history date or technician certification details.
https://www.myattandbates.com/aboutM&B highlights after-hours service as part of its service offer; Max mentions on-call emergency service, but its reviewed pages do not explain emergency availability beyond the $140 after-hours call fee.
https://www.myattandbates.com/
Pages the assistant read
What it opened on this company's own site before answering.
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