Who it picked instead
The company the assistant picked most often in Wilkes-Barre.
C.W. Schultz & Son
Picked first in 6 of 6, picked in 6 of 6 · 4.8 stars on Google from 90 reviews
“It advertises 24/7 emergency service, Master Licensed technicians, and a century of family ownership in the Wyoming Valley.”
What would change it
Where the assistant found the answer on another site and not on this one.
C.W. Schultz has a dedicated furnace repair page and describes 24/7 emergency heating repair; H.O.S lists boilers, radiators, and hot water tanks but no dedicated furnace repair details on the pages read.
https://cwschultzandson.com/furnace-repairC.W. Schultz identifies PA license #001864 and says its technicians are Master Licensed; H.O.S's indexed site provides no comparable credential details.
https://cwschultzandson.com/about
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