Who it picked instead
The company the assistant picked most often in Shelby.
Shelby Heating & Air Conditioning
Picked first in 5 of 6, picked in 5 of 6 · 4.9 stars on Google from 744 reviews
“It had verified local history, family ownership, residential HVAC services, 24/7/365 emergency service, and online appointment requests.”
What would change it
Where the assistant found the answer on another site and not on this one.
Settle says it offers after-hours, weekend, and holiday emergency service, but does not state 24/7/365 availability as explicitly as the competitor.
https://shelbyheating.com/heating-repair/Settle's online request asks the office to contact the customer about scheduling; the competitor's form lets customers request a date and time.
https://shelbyheating.com/
Pages the assistant read
What it opened on this company's own site before answering.
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