Who it picked instead
The company the assistant picked most often in Durham.
Streamline Services
Picked first in 3 of 6, picked in 6 of 6 · 4.9 stars on Google from 4570 reviews
“The market answers favored Streamline for Durham service because its pages offered same-day scheduling, 24/7 emergency availability, online booking, and, for AC, typical one-to-two-hour arrival.”
What would change it
Where the assistant found the answer on another site and not on this one.
Streamline’s Durham page explicitly advertises same-day scheduling and online booking; Hays’s request form says availability is confirmed by the office and does not guarantee same-day service.
https://www.streamlineplumbinginc.com/heating/durham/Streamline specifies typical one-to-two-hour technician arrival for Durham AC emergencies; the Hays pages reviewed say 24/7 service but give no comparable arrival window.
https://www.streamlineplumbinginc.com/cooling/durham/ac-repair/
Pages the assistant read
What it opened on this company's own site before answering.
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