Who it picked instead
The company the assistant picked most often in Charlotte.
Morris-Jenkins
Picked first in 4 of 6, picked in 6 of 6 · 4.9 stars on Google from 36568 reviews
“Its furnace repair page promises same-day service, flat-rate upfront pricing and phones answered until midnight every day.”
What would change it
Where the assistant found the answer on another site and not on this one.
Competitor states same-day service on its furnace repair page; the Ross & Witmer heating repair and installation pages I read never say same-day (the only 'Same-Day Help' wording is a blog post title about AC).
https://morrisjenkins.com/heating/furnace-repair/Competitor says flat-rate upfront pricing, you know the price before work begins; Ross & Witmer only says 'a fair and affordable quote' with no price policy and no numbers.
https://morrisjenkins.com/heating/furnace-repair/Competitor answers phones until midnight every day; Ross & Witmer lists Mon-Fri 7AM-5PM and Sat/Sun 9AM-3PM, with '24/7 Emergency Service' only as a phone line.
https://morrisjenkins.com/heating/furnace-repair/Maintenance and specials pages still show expired offers (a $19/month plan marked 'Expires 3/31/24' and 'Expires 4/30/24', first responder offer 'Expires 09/30/22'), which reads as stale to an assistant checking current pricing.
https://morrisjenkins.com/heating/furnace-maintenance/
Pages the assistant read
What it opened on this company's own site before answering.
- https://rossandwitmer.com/
- https://rossandwitmer.com/about-us/
- https://rossandwitmer.com/contact-us/
- https://rossandwitmer.com/emergency-ac-repair-charlotte/
- https://rossandwitmer.com/heating-installation/
- https://rossandwitmer.com/heating-repair/
- https://rossandwitmer.com/maintenance/
- https://rossandwitmer.com/specials/
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