Who it picked instead
The company the assistant picked most often in Charlotte.
Morris-Jenkins
Picked first in 4 of 6, picked in 6 of 6 · 4.9 stars on Google from 36568 reviews
“Its furnace repair page promises same-day service, flat-rate upfront pricing and phones answered until midnight every day.”
What would change it
Where the assistant found the answer on another site and not on this one.
Competitor has a furnace repair page for Charlotte; the only Charlotte pages I found for Progressive cover plumbing (water heaters, drains, faucets) and none covers furnace or heat pump repair.
https://morrisjenkins.com/heating/furnace-repair/The about and contact pages describe service 'across the Triangle' with two offices in Raleigh and Durham, and the page comment says '1173 Customer Reviews - Raleigh, NC', so the Charlotte HVAC offer is not visible.
https://morrisjenkins.com/Stale content undercuts the claims: the homepage still shows a Trane financing offer marked 'Offer expires 9/30/20' and testimonials dated 2015 and 2016.
https://morrisjenkins.com/heating/furnace-installation/
Pages the assistant read
What it opened on this company's own site before answering.
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