Who it picked instead
The company the assistant picked most often in Charlotte.
Morris-Jenkins
Picked first in 4 of 6, picked in 6 of 6 · 4.9 stars on Google from 36568 reviews
“Its furnace repair page promises same-day service, flat-rate upfront pricing and phones answered until midnight every day.”
What would change it
Where the assistant found the answer on another site and not on this one.
Competitor promises same-day service with stocked trucks; Monarch says 'same-day service whenever possible' and gives no hours or emergency line.
https://morrisjenkins.com/heating/furnace-repair/Competitor answers phones until midnight every day; Monarch shows no service hours or 24/7 claim anywhere I read.
https://morrisjenkins.com/heating/furnace-repair/Monarch does say upfront pricing and a detailed quote before work, but gives no price ranges for repair, install or maintenance, and financing is one line on the about page with no page or terms.
https://morrisjenkins.com/heating/furnace-installation/The live heating repair and maintenance pages contain leftover drafting notes such as '(DANGER - Emphasize Immediate Action)' and '(CRITICAL for safety)', which reads as unfinished to a reader or an assistant.
https://morrisjenkins.com/heating/furnace-repair/
Pages the assistant read
What it opened on this company's own site before answering.
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