Who it picked instead
The company the assistant picked most often in Madison.
Integrity Services Heating & Cooling
Picked first in 2 of 6, picked in 3 of 6 · 4.9 stars on Google from 1391 reviews
“It serves Madison, offers heating and cooling, and its Trane dealer listing reports 1,389 Google reviews and a 4.9 rating.”
What would change it
Where the assistant found the answer on another site and not on this one.
Integrity’s dealer listing showed a 4.9 rating and 1,389 reviews; the Thomas pages I read did not show a comparable review count.
https://www.trane.com/residential/en/dealers/integrity-services-madison-alabama-970828/Integrity’s listing and site highlighted 24/7 emergency service; the Thomas pages I read mention around-the-clock call answering and prompt help but do not make the same specific Madison emergency-service claim.
https://www.trane.com/residential/en/dealers/integrity-services-madison-alabama-970828/
Pages the assistant read
What it opened on this company's own site before answering.
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